It turns out that some down-home personal attention helps prevent bank robbery.
I once sat down with the Security Officer from a small town bank. His institution had not been robbed in 100 years. It's not as if his town is free from crime, and it's not as if the bank hasn't been victimized by fraud. But no robbery.
No one walks into one of his branches without being greeted in a matter of seconds, even if it's just to be told, "I'll be with you in a minute." And when customers approach the Teller Line, they are smothered with questions and generally talked up.
"People don't rob people that they like," this old pro told me ... Read More